1. What is the PSV Organization Administrator account?
The PSV Organization Admin account is the central management hub for
PSV organizations. It is split into two roles:
Driver Management Account
- Onboard drivers
- Register vehicles
- Set fare structures
- Monitor payments/debts
Route Management Account
- Manage routes
- Assign vehicles & Route Managers
- Track route performance
- Oversee organizational finances
2. How do I onboard drivers and vehicles?
In the Driver Management Account, admins can:
Add drivers individually
Bulk upload via CSV/Excel
Register vehicles by license plate
Link vehicles to drivers
Validate phone numbers for M-Pesa
Digital database creation
Paperwork elimination
This creates a digital driver & vehicle database
that removes the need for paperwork.
3. How do I set and update fare structures?
Both admin roles allow fare control:
Driver Management Account
- Standard fare per kilometer
- Organization-wide settings
Route Management Account
- Route-specific fares
- Flat or per mini-stage
- Instant updates to drivers
- Pricing history logs
- Audit trail maintenance
All updates apply instantly to drivers, ensuring fare
standardization and transparency. Pricing history is logged for audits.
4. Can I assign routes to drivers and vehicles?
Yes. In the Route Management Account, you can:
Create new routes
Define route stages
Assign vehicles to routes
Link drivers to routes
Reassign vehicles
Suspend routes
Activity logging
Full accountability tracking
Every assignment is logged, providing full accountability and
compliance.
5. How do I monitor performance across drivers and
routes?
Rideon provides real-time dashboards:
Driver Management Dashboard
- Driver activity tracking
- Payment monitoring
- Debt tracking
- Fare compliance
Route Management Dashboard
- Route revenue
- Passenger payments
- Debt trends
- Performance metrics
Export Options:
CSV format
Excel format
PDF format
6. How are Route Manager accounts created and managed?
From the Route Management Account, you can:
Create Route Manager accounts
Assign to specific routes
Permission controls (fare collection, bulk payments)
Performance monitoring
Activity logs
Financial reports
Accountability bridge
This ensures Route Managers act as accountable bridges between
drivers and the organization.
7. How does Rideon handle data visibility and role
permissions?
Driver Management Admins
- View all drivers
- Vehicle-linked financials
Route Management Admins
- Organization-wide view
- Manage Route Managers
Route Managers
- Assigned route data only
- Controlled visibility
- Unauthorized access prevention
This ensures controlled visibility and prevents
unauthorized access.
8. How does Rideon help standardize fares?
Fare structures are defined centrally and pushed instantly to all
drivers and routes. This:
Central fare definition
Instant push to drivers/routes
Reduced fare disputes
Prevents overcharging
Prevents undercutting
PSV regulation compliance
Transparency enforcement
9. How is debt tracked and managed in real time?
Rideon offers real-time debt tracking at both
driver and route levels:
Driver-level tracking
Route-level tracking
Automatic alerts (24-96 hrs overdue)
Critical alerts (97+ hrs overdue)
Multi-channel reminders (SMS)
Email notifications
WhatsApp reminders
Penalty enforcement
Automatic revenue sharing
This keeps organizations in control of every
shilling.
10. Does Rideon integrate with M-Pesa?
Yes. M-Pesa auto-verification is built in. Drivers'
phones are linked to their accounts, ensuring:
Auto-verification system
Phone number linking
Instant fare verification
Debt payment verification
Secure penalty collection
Automatic distribution
Seamless reconciliation
Manual error elimination
11. How do I generate reports for compliance or audits?
Rideon provides exportable reports for:
Report Types
- Driver activity & payments
- Route performance
- Passenger payments
- Debt enforcement
- Penalty tracking
Export Formats
- CSV download
- Excel download
- PDF download
- Compliance-ready
- Audit-friendly
All reports are downloadable in CSV, Excel, or PDF,
making compliance simple.
12. How do I get started with Rideon as an Admin?
Simply click the "Get Started" button on the PSV
Organization Admin landing page. You'll be directed to:
Click 'Get Started' button
Choose action (Create account or Log in)
Organization setup
No demos required
No delays
Immediate digitization
No demos, no delays — just digitize your PSV operations today.
Drive Forward, Simplify Rides.