Privacy Policy

About Citrus Labs Limited

Citrus Labs Limited ("we," "our," or "us") respects your right to privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information when you use the Rideon by Citrus platform as a PSV Organization Administrator Account User.

Scope - PSV Admin Accounts

This policy applies specifically to Driver Management Account users and Route Management Account users within PSV organizations operating in Kenya.

Account Types Covered

Rideon by Citrus operates in full compliance with:

Data Protection Officer

Our designated Data Protection Officer (DPO) can be reached at legal@citruslabs.co.ke.

We may collect the following categories of information:

Collection Methods

Data is collected during account creation, login via email & OTP verification, and while using platform features. Consent is obtained where required by law.

Primary Usage Purposes

Your information is processed for the following purposes:

We do not engage in automated profiling without explicit consent.

Authorized Partners

We may share limited data with authorized third-party service providers such as:

• M-Pesa integration
• Hosting providers

Cross-Border Transfers

Data is never transferred outside Kenya without ODPC approval and appropriate safeguards.

Security Measures

We implement strong technical and organizational measures, including:

Cookie Usage

Rideon uses cookies for:

You may manage cookies through your browser settings.

Vendor Standards

We only work with vendors and partners that meet Kenyan data protection standards. All third parties are bound by contractual agreements to protect your information.

Retention Periods

Account Deletion

Accounts deleted upon request are permanently removed following secure deletion protocols.

Update Process

We may update this Privacy Policy from time to time.

• The last updated date will always be displayed at the top of this page.
• Significant changes will be communicated via email and Rideon dashboards.

Contact Information

For questions, concerns, or complaints, please contact:

ODPC Complaints